Fixing Patient Operations Before You Fix the P&L

Show Notes

Maria Delgado has led operations through six hospital-system integrations. She explains why most post-merger plans focus on the balance sheet first and patient flow second — and why that order is backwards.

Key Takeaways

• 1Post-merger integration should start with scheduling and patient flow, not org charts.
• 2Physician retention is a leading indicator of margin, not a lagging one.
• 3Most healthcare M&A models underweight the cost of cultural integration.